Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Bwin Casino supports informed choices and encourages players in Australia to set personal limits, understand the risks and take a break whenever gambling stops feeling enjoyable or controlled.

Bwin Casino holds a Malta Gaming Authority licence (MGA/CRP/688/2019) and a Gibraltar Gambling Commission licence, and is operated by ElectraWorks Limited, registered at Suite 6, Atlantic Suites, Europort Avenue, Gibraltar.

Gamble for entertainment

Casino games involve risk, and there is no guaranteed way to win. Every game outcome is determined by chance or by the rules of the relevant game. Previous results do not predict future results, and a losing run does not mean that a win is due. Avoid chasing losses, and never increase your spending simply because you believe a particular result is likely.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Only gamble with money that is available after essential expenses, debts and other financial commitments have been covered. Do not use borrowed money, credit intended for necessities or funds set aside for rent, bills or other important needs.

Practical ways to stay in control

Set a spending budget before starting a session and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending where possible.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not rely on gambling to improve your mood or deal with personal problems.
Keep track of deposits, withdrawals, wins and losses so you understand your activity.
Remember that games are not a source of guaranteed income.
Stop playing when your planned time or budget has been reached.

A balanced approach also means making time for work, study, family, friends and other interests. If gambling is taking priority over these parts of life, consider stopping and seeking support. Do not view gambling as a solution to financial pressure. Gambling can result in losses, and attempting to recover those losses may create further financial difficulty.

Safer gambling tools

Bwin Casino may make safer gambling controls available through your account or by request. The availability and operation of individual features can vary. Read the information presented when using a tool and choose settings that reflect your own circumstances. If you are unsure which option is suitable, consider taking a complete break from gambling.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Setting a limit before you play can help you plan your spending and avoid impulsive decisions. A limit is not a guarantee that you will win or that you will stop spending across every gambling service. Consider your gambling activity with other providers when setting a personal budget.

Time reminders and breaks

Time reminders can help you notice how long you have been playing. Use them as a prompt to pause, review your activity and decide whether you want to continue. Take regular breaks to step away from the screen, attend to daily responsibilities and consider whether gambling remains within your planned budget.

Time-outs and self-exclusion

A time-out is a temporary pause from gambling. Self-exclusion is a stronger measure that prevents or restricts access for a chosen period, subject to the applicable process and terms. If you request self-exclusion, do not attempt to open another account or use another person’s account to continue gambling. Self-exclusion should be treated as a serious commitment to take a break.

Use limits before you start playing, rather than after a loss.
Review your settings regularly and update them when your circumstances change.
Contact the relevant customer support channel if you need help using an available control.
Consider applying similar restrictions to other gambling accounts you hold.
If you have excluded yourself, remove gambling apps, block promotional messages where possible and avoid gambling websites.
Do not ask another person to place bets or play games on your behalf during a break or exclusion period.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, sleep and mental wellbeing. It can develop gradually, and a person may not recognise the impact until problems have become more serious. Asking for help early is a practical step and is not a sign of failure.

You may need to take a break or seek support if you experience one or more of the following:

Spending more time or money gambling than you planned.
Chasing losses or gambling to recover money that has already been lost.
Borrowing money, selling belongings or missing payments because of gambling.
Hiding or minimising your gambling activity from family, friends or colleagues.
Feeling restless, irritable or anxious when you try to stop.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Arguing with people close to you because of gambling.
Missing work, study, appointments or other responsibilities.
Feeling regret, shame or distress after playing, but returning to gamble again.

If any of these signs apply, stop gambling and consider speaking with someone you trust. You can also contact an Australian gambling support service, a qualified health professional or a financial counsellor. Independent support can help you understand your options, make a plan and address financial or emotional concerns.

Support for family and friends

Gambling harm can affect partners, relatives, friends and other people around the player. If someone else’s gambling is affecting you, you can seek support for yourself even if that person does not want help. Avoid covering up losses, providing money to continue gambling or taking responsibility for another person’s debts without independent advice. A calm conversation, clear boundaries and professional guidance may help.

Protecting young people and getting help

Gambling is for adults only. Do not allow anyone under the applicable legal age to use your account or access gambling services. Keep your login details private, use account security settings where available and do not leave an active account accessible to children or other unauthorised people. If you believe someone underage has accessed an account, stop the activity and contact the relevant support channel as soon as possible.

Responsible gambling controls are designed to support safer choices, but they cannot remove all risks. You remain responsible for the decisions you make and for following applicable laws and account requirements. Bwin Casino may apply account checks, restrictions or other measures where required by its procedures or applicable obligations.

If you are worried about your gambling

Stop playing and do not try to win back money you have lost.
Use an available time-out, spending limit or self-exclusion control.
Tell a trusted person what is happening and ask them to help you stay away from gambling.
Contact an Australian gambling support service, health professional or financial counsellor.
Review your finances and prioritise essential bills and daily needs.
Remove access to gambling services and avoid opening new accounts during your break.

If gambling has contributed to an immediate personal safety concern, severe emotional distress or thoughts of self-harm, seek urgent assistance through local emergency services or a qualified crisis support provider. Do not remain alone with an immediate safety risk.

For questions about the responsible gambling tools available through your Bwin Casino account, use the support options provided on the website. We encourage you to act early, take breaks when needed and make gambling one small part of a balanced lifestyle.